Frequently Asked Questions (FAQ)

Welcome to Chotovelli & Figli

Since 2005, Chotovelli & Figli has been creating distinctive timepieces inspired by aviation, vintage instruments, and Italian design. As an independent watch brand, we believe a great watch should offer character, quality, and individuality without an excessive price tag.

Below you'll find answers to some of the most common questions about our watches, worldwide shipping, warranty, and customer service.

About Chotovelli & Figli

What makes Chotovelli watches different?

We approach watchmaking a little differently.

Rather than following every trend, we focus on creating watches with their own identity. Our collections draw inspiration from vintage aviation instruments, military timepieces, and classic Italian styling.

As an independent brand, we enjoy the freedom to experiment with case designs, dial layouts, materials, and proportions. Some of our watches are bold and oversized; others are understated and designed for everyday wear.

Our goal has remained the same since 2005: to offer distinctive, well-made watches at fair prices.

Where are Chotovelli watches designed and manufactured?

Chotovelli & Figli is rooted in Antwerp, Belgium, with Italian-inspired design at the heart of our collections.

We work with selected manufacturing partners and suppliers, using quality components and movements chosen for each model. Selected limited-edition collections are handmade or assembled in Belgium.

Manufacturing details and specifications may vary between collections.

Do you produce limited-edition watches?

Yes. Many of our collections are produced in limited quantities, and certain designs may not return once sold out.

This gives us the flexibility to introduce new designs regularly while keeping our collections distinctive.

Shipping & Delivery

Do you ship internationally?

Yes! We welcome customers from around the world, including the United States, Canada, the United Kingdom, Europe, Asia, and many other destinations.

There is no minimum order quantity for purchases through our online store.

Where will my order ship from?

Chotovelli operates an international distribution network, with operations in Belgium and fulfillment arrangements in the United Kingdom and United States.

Depending on your location and product availability, your order may ship from one of our distribution points.

Our aim is to provide reliable delivery while keeping shipping costs as low as possible.

How long does delivery take?

Delivery times depend on your location, product availability, and the shipping service used.

Most available items are dispatched within a few business days. International deliveries generally take approximately 10–17 business days, although some destinations may require additional time.

For pre-orders, limited editions, or special orders, estimated delivery dates will be communicated separately.

Once your order has been shipped, you'll receive tracking information whenever available.

Do you offer free worldwide shipping?

Yes, we offer free standard worldwide shipping on eligible orders.

Any exceptions or additional shipping charges will be displayed at checkout before payment.

Will I have to pay import duties or taxes?

International orders may be subject to import duties, VAT, customs charges, or local taxes depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order.

Our Watches

Where can I find the specifications of a watch?

Each product page includes detailed specifications to help you choose the right watch.

Depending on the model, these include case diameter, thickness, movement type, crystal material, strap dimensions, water resistance, and warranty information.

If you need additional measurements or advice before purchasing, our team will be happy to assist.

What movements do Chotovelli watches use?

Our collections feature a range of movements, including Japanese quartz, mecha-quartz, and automatic movements.

Each movement is selected to suit the character, functionality, and intended use of the watch.

You can find the exact movement specifications on the individual product page.

Can I purchase replacement straps or spare parts?

Yes. We offer replacement watch straps and selected spare parts for many Chotovelli models, including older collections.

We believe a good watch deserves to be maintained rather than replaced.

If you're looking for a specific strap, crystal, crown, or other component, contact us with your watch model or a clear photograph.

Returns, Exchanges & Warranty

What is your return policy?

We want you to be happy with your purchase.

If your watch isn't quite what you expected, you may request a return or exchange within 30 days of receiving your order.

Items must be returned in their original, unworn, and undamaged condition, including the original packaging and accompanying accessories.

Please contact our customer service team before returning an item so we can provide the appropriate instructions and return address.

Refunds are processed after the returned item has been received and inspected, subject to our return conditions and applicable consumer rights.

Who pays for return shipping?

For standard returns or exchanges, return shipping costs are generally the responsibility of the customer.

If you receive an incorrect, damaged, or defective item, please contact us before sending it back so we can arrange an appropriate solution.

We recommend using a tracked shipping service for all returns.

Do Chotovelli watches come with a warranty?

Yes. Chotovelli watches purchased through our official online store are covered by a 24-month limited manufacturer's warranty.

The warranty covers qualifying manufacturing defects in the watch movement under normal conditions of use.

Normal wear and tear, accidental damage, and certain external components may not be covered under the limited warranty.

For full coverage details, please refer to the warranty information supplied with your timepiece.

Can you service an older Chotovelli watch?

Absolutely.

We believe a well-loved watch deserves a long life, and our service team can assist with many older Chotovelli models.

Depending on parts availability, we can help with battery replacements, movement servicing, crystal replacements, straps, crowns, and other repairs.

For European customers, service and evaluations can be arranged through our Antwerp watchmaker.

Contact us with your watch model and a description of the issue for assistance.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, along with other secure payment options made available at checkout.

Available payment methods may vary depending on your country.

Is it safe to order from your website?

Yes. Our online store is powered by Shopify and uses secure, encrypted checkout technology to help protect your payment and personal information.

Payments are processed through secure payment providers, and sensitive card details are handled by the relevant payment service.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details, where available.

You can also contact our customer service team with your order number if you need an update.

Can I cancel or change my order?

If you need to make a change, please contact us as soon as possible after placing your order.

We'll do our best to accommodate your request before the parcel has been dispatched.

Once an order has shipped, our standard return procedures will apply.

Wholesale & Business Partnerships

Do you work with retailers and distributors?

Yes. We welcome inquiries from independent watch retailers, distributors, agents, and businesses interested in working with Chotovelli & Figli.

Our direct approach to distribution allows us to offer competitive wholesale opportunities while maintaining consistent product quality.

For wholesale pricing, bulk orders, or partnership proposals, please contact us at info@chotovelli.com.

Customer Support

How can I contact Chotovelli?

We're always happy to help, whether you have a question about a new watch, need assistance with an order, or are looking for a replacement part for an older model.

Email: info@chotovelli.com

WhatsApp: +32 484 22 34 77

Europe: Antwerp, Belgium

USA: Miami Beach, Florida

For product or service inquiries, please include your watch model, order number (if applicable), and a brief description of your question.

We aim to respond to customer inquiries within 48 business hours.

Privacy & Customer Information

Your privacy matters to us.

We use customer information to process orders, arrange delivery, provide support, and communicate relevant updates in accordance with our Privacy Policy.

We do not sell customer personal information to third-party advertisers.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our marketing communications.

For further information, please refer to our website's Privacy Policy and Terms of Service.